Refund policy

 

Refund and Exchanges

If you have mistakenly purchased the wrong Kava Smiles product on the Kavasmiles.com website, we will gladly give you a full refund within 7 days of purchase upon receipt of returned product. Please contact our customer service team via the contact us page for details on how to return the product.

Unfortunately, we are unable to offer refunds for any opened products. The customer is responsible for any shipping charges on returned goods unless the item(s) being returned are because of an error on behalf of Kava Smiles (Kavasmiles.com). Kava Smiles takes care in packaging all orders securely, however, occasionally product boxes may be damaged whilst in transit, therefore we do not offer refunds on products if its box is damaged. Please contact Customer Service on email or phone via the Contact Us page to obtain details on how to make a claim for refund or exchange.

 

All claims are individually assessed, and all approved returns are credited back to the original credit card used to make the purchase.

Kava Smiles reserves the right to:

Assess the condition and age of returned goods prior to providing a repair, exchange, or refund. This may result in a repair, exchange or refund being refused.

Please note:

• Your original emailed Kava Smiles purchase receipt is the best form of proof of purchase
• Refunds will be issued using your original payment method